Privacy Policy

Effective Date: April 23, 2025

Pnrlive.com (“we”, “us”, or “our”) operates the website “https://pnrlive.com” (the “Service”). We are committed to protecting your personal data and ensuring transparency in how we collect, use, store, and share information.

This Privacy Policy outlines how we handle your data when you access or use any of our services, including our website, mobile application, and related tools that offer train status, PNR updates, travel search options, flight and hotel discovery, and more (collectively referred to as the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect different types of data to ensure our services run smoothly, provide personalized experiences, and improve user engagement.

1.1 Personal Data

While using our Service, you may be asked to provide personally identifiable information (“Personal Data”) that can be used to contact or identify you. This includes, but is not limited to:

Full name
Email address
Mobile number
IP address and device information
Location data (when allowed)
Travel preferences or past search behavior
Feedback or support queries

You may provide this data voluntarily, such as when signing up for alerts, contacting support, or using interactive tools.

1.2 Usage Data

We collect non-personal, technical data regarding how users interact with our platform. This may include:

Pages visited
Time and duration of your visit
Search inputs and filters used
Click patterns and feature usage
Device/browser type and OS
Referring websites

This data helps us understand user behavior, identify areas for improvement, and offer tailored experiences.

1.3 Cookies & Tracking Technologies

To improve functionality and measure performance, we use cookies, tags, beacons, and scripts. These tools enable us to:

Save your preferences (e.g., train stations, class type)
Keep you logged in across sessions
Measure how you interact with features
Serve location-relevant content

Types of cookies used:

Session cookies: Temporary cookies deleted when you close the browser.
Persistent cookies: Remain on your device for a set period or until you delete them.
Third-party cookies: Used by analytics or ad providers (see below).

You can configure your browser to reject cookies or notify you when one is being sent. Some features may not function optimally without cookies.

2. How We Use Your Information

We use the collected data for various purposes to enhance, personalize, and secure our services:

To operate and maintain the platform
To process your inquiries or support requests
To personalize results for train, flight, or hotel searches
To monitor and analyze usage trends
To send alerts or notifications (e.g., train delays or schedule changes)
To improve our algorithms and interface
To enforce our terms and ensure platform integrity
To provide offers, news, or service-related communications (where consented)

We never sell your personal information to third parties.

We only share your data in limited circumstances, and always with your privacy in mind.

3.1 Service Providers

We may work with third-party partners to help us operate our platform, such as:

Web hosting and IT service providers
Analytics providers (e.g., Google Analytics)
Email and push notification tools

These partners are granted access to your data only to perform specific tasks on our behalf and are contractually bound to keep it secure.

3.2 Legal Compliance & Safety

We may disclose your personal data if required to:

Comply with applicable laws or government requests
Prevent fraud or illegal activity
Enforce our terms of service
Protect user safety or the integrity of our platform

4. Data Storage & International Transfers

Your information may be stored or processed on servers located in India or other jurisdictions where our service providers operate.

We take appropriate safeguards to ensure that data transfers comply with applicable data protection laws. By using our platform, you acknowledge and consent to such transfers where necessary.

5. Data Security

We take data security seriously and implement various measures to protect your personal information, including:

Encrypted transmission using SSL/TLS
Role-based access controls
Firewalls and monitoring systems
Regular security reviews and software updates

However, no method of transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

If you suspect any unauthorized use or breach of your data, please contact us immediately.

6. Analytics & Third-Party Tools

6.1 Google Analytics

We use Google Analytics to collect traffic data and user behavior patterns. Google may use cookies and other technologies to collect data such as:

IP address
Device/browser identifiers
Pages visited
Time spent on pages

This helps us understand our audience and improve the user experience. You can opt out by installing the Google Analytics Opt-Out browser add-on.

6.2 Advertising & Marketing

We may use data insights to offer location-relevant or interest-based suggestions (e.g., showing nearby hotels). If you see personalized ads or content, these are based on anonymous interaction patterns, not personal identification.

You can opt out of receiving promotional messages at any time by clicking the unsubscribe link in emails or updating your notification settings.

7. Links to External Sites

Our platform may contain links to third-party websites, tools, or booking services. Once you leave our domain, we are no longer responsible for how those external sites collect or use your data.

We strongly recommend reviewing the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Pnrlive.com is not designed for or directed at individuals under the age of 18. We do not knowingly collect personal data from children.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can delete it.

9. Your Rights & Choices

Depending on your location and applicable laws, you may have rights regarding your data, including:

The right to access a copy of your data
The right to correct inaccurate data
The right to request deletion of your personal data
The right to opt out of marketing communications
The right to withdraw consent at any time

To exercise any of these rights, please contact us using the details below. We’ll respond within a reasonable timeframe and in accordance with legal obligations.

10. Changes to This Policy

We may update this Privacy Policy from time to time as technology, laws, or services evolve. When we do, the new version will be posted on this page with an updated “Effective Date.”

In the case of significant changes, we may notify you via email or platform notices. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your data, feel free to reach out using our Contact Us page or Email us at:

📧 Email: info@pnrlive.com
🌐 Website: https://pnrlive.com